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Frequently Asked Questions
1. What are your terms of payment?
We accept online fast payment and T/T (Telegraphic Transfer).
2. Do you test all your chargers before shipping?
Yes, all major components are tested before assembly, and each individual charger undergoes full testing before being shipped to the customer.
3. Can I order samples and what is the lead time?
Yes, sample orders are welcome. Usually, production takes 7-10 days, followed by 7-10 days for express delivery.
4. How long does it take to fully charge an electric car?
To calculate the charging time, divide the battery capacity (kWh) by the lower value of either the car's On-Board Charger (OBC) power or the charging station's power. For example, a 40kWh battery with a 7kW OBC and a 22kW charger takes approximately 5.7 hours (40/7).
5. Are you a manufacturer or a trading company?
We are a professional manufacturer specializing in high-quality EV charging solutions.
6. What safety protections are included in the chargers?
Our chargers include temperature detection, overvoltage, undervoltage, overload, short circuit, grounding, lightning, and emergency stop protection among others.