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Frequently Asked Questions
What is the typical delivery time?
Generally, the delivery time is about 30 days after receiving the payment.
Do you provide after-sales service?
Yes, we provide a 1-year warranty. Our after-sales service team offers 24/7 online support to assist you at any time.
Are the products tested after production?
Yes, our production engineering team performs rigorous testing on all goods once production is finished.
What are the accepted payment terms?
We require a 50% deposit, with the full balance payment due before shipment.
Can I use standard RFID cards or Apps with the stations?
The RFID card and app must be compatible with the charger system. We provide 2 free RFID cards with each charging unit.
Is there guidance available for installation?
Yes, we provide installation guide videos. The process is straightforward for anyone with basic electrical safety knowledge, and we remain available online for further support.