How do you handle shipments?
For small orders, we utilize express services like FedEx, DHL, or UPS on a door-to-door basis. For large shipments, goods are sent via sea or air in containers. Customers are also welcome to use their own forwarders.
What is your delivery time?
Standard preparation time is approximately 30 days. Large or customized orders may require additional time for shipment processing.
What are your terms of payment?
Our standard term is 100% TT advance with the order. Terms are negotiable for established strategic partnerships.
Do you offer customized services?
Yes, we provide flexible OEM and ODM services based on our extensive project experience. MOQs apply depending on specific customization requirements.
How long is the product warranty?
The warranty period is 24 months from the date of shipment receipt under normal operating conditions.
What is your after-sale support guarantee?
We provide dedicated technical support for all warranty-related requests, appointing a one-on-one technician for timely online assistance.