Professional EV Charging Solutions
Established in 2018 with a production and R&D site of more than 10,000 square meters, we provide green and environmentally friendly new energy solutions. Our expertise integrates the production of new energy charging piles, electric vehicle charging station solutions, photovoltaics, and energy storage.
As a technical leader in electric vehicle charging equipment, our business covers power transmission, distribution, and control equipment manufacturing, as well as the operation of electric vehicle charging infrastructure. We aim to create the safest and most efficient new energy vehicle charging network.
Frequently Asked Questions
Q1: How do I ensure the charging gun is correctly connected?
When inserting the charging gun, ensure it is fully pushed in until you hear a clear "click" sound, which indicates the electronic lock has engaged.
Q2: What should I do if the charging fails to start?
First, re-plug the charging gun. Check if there are foreign objects or oxidation on the gun head or vehicle port. Ensure the charging port is clean and dry.
Q3: Why does the screen show a "Communication Timeout" error?
This usually indicates a handshake failure between the vehicle's BMS and the charging pile. Check for protocol compatibility or ensure the vehicle has completed the necessary operator authentication.
Q4: What causes an insulation fault protection trigger?
Safety protections are triggered if the system detects moisture in the port or internal insulation issues. Ensure all connections are dry and try restarting the process.
Q5: Which payment methods are supported for public use?
The system supports multiple start modes including Credit Card payment, Mobile Remote Operation (App), and RFID authentication.
Q6: Is this charger suitable for outdoor use in bad weather?
Yes, it is designed as a Public Outdoor Smart Car Fast Charging Station. However, always ensure the charging interface remains dry during connection to prevent safety faults.
Irvion Charger
