1. How do you ensure the products arrive safely?
Each DC fast charger is protected with shockproof and waterproof packaging, and securely placed inside a customized, sturdy wooden crate for ultimate protection during sea or land freight.
2. What is the typical lead time for an order?
The standard production lead time is 25-40 days after order confirmation, depending on the model and quantity. Expedited production can be arranged for urgent projects.
3. Do you support product customization (OEM/ODM)?
Yes. We offer comprehensive OEM/ODM services, including custom colors, logos, and branding. We can also tailor hardware configurations or software interfaces based on project specifications.
4. How is quality controlled before delivery?
Every single unit undergoes a 100% full-load aging test and functional check before leaving our factory to ensure it meets strict performance and safety standards.
5. What are your standard payment terms?
Our standard terms are a 30% deposit and 70% balance before shipment via T/T.
6. What is your sample policy for testing?
Samples are available for testing. Sample cost and courier freight are borne by the customer, which can often be deducted from subsequent bulk order payments.